It's 10 a.m. do you know where your documents are? The nature and scope of information retrieval problems in business

摘要

While research into theoretical models of information retrieval (IR), IR in libraries, and testing of search algorithms have been cornerstones of IR research for decades, there has been comparatively little research into the problems of IR in business. Because of the growing magnitude and urgency of these problems, it is important to assess them more completely. This paper is an essay that draws on interviews with over 40 people experiencing real-life retrieval problems to characterize better these problems in the context of the work their organizations perform.