Determinants of the Web accessibility of European banks

作者：

Highlights：

• The adoption of Web accessibility by banks can be motivated by several factors.

• Among these we test firm size, operational factors, and CSR commitment.

• We test our hypotheses using PLS methodology and a sample of European banks.

• Our results indicate a significant influence of CSR commitment on WA adoption.

• The other two factors do not seem to exert a significant influence.

摘要

•The adoption of Web accessibility by banks can be motivated by several factors.•Among these we test firm size, operational factors, and CSR commitment.•We test our hypotheses using PLS methodology and a sample of European banks.•Our results indicate a significant influence of CSR commitment on WA adoption.•The other two factors do not seem to exert a significant influence.

论文关键词：Web accessibility,Innovations,Corporate Social Responsibility,Banking

论文评审过程：Received 8 October 2012, Revised 31 July 2013, Accepted 6 August 2013, Available online 3 September 2013.

论文官网地址：https://doi.org/10.1016/j.ipm.2013.08.001