Coping tactics of blind and visually impaired users: Responding to help-seeking situations in the digital library environment
作者:
Highlights:
• This is the first study to investigate blind and visually impaired (BVI) users’ coping tactics and their associated help-seeking situations
• It clearly defines coping tactics in terms of their actions, goals, and associated situations
• Eleven coping tactics that BVI users applied in non-DL environments were identified in the DL context; Narrowing down, broadening up, or paralleling search, and exploring relevant features were the tactics most often employed
• Eight unique coping tactics were identified within the DL environments; Exploring DL page structure and exploring an accessible alternative were the most frequently applied tactics
摘要
•This is the first study to investigate blind and visually impaired (BVI) users’ coping tactics and their associated help-seeking situations•It clearly defines coping tactics in terms of their actions, goals, and associated situations•Eleven coping tactics that BVI users applied in non-DL environments were identified in the DL context; Narrowing down, broadening up, or paralleling search, and exploring relevant features were the tactics most often employed•Eight unique coping tactics were identified within the DL environments; Exploring DL page structure and exploring an accessible alternative were the most frequently applied tactics
论文关键词:Digital libraries,blind and visually impaired users,coping tactics,help-seeking situations
论文评审过程:Received 8 December 2020, Revised 14 April 2021, Accepted 21 April 2021, Available online 30 May 2021, Version of Record 30 May 2021.
论文官网地址:https://doi.org/10.1016/j.ipm.2021.102612