E-government information search by English-as-a Second Language speakers: The effects of language proficiency and document reading level
作者：
Highlights：
• Search behaviours/performance of native and ESL speakers on e-government tasks.
• Clear differences between native and ESL speakers.
• Less proficient ESL speakers spend significantly longer on tasks and performed worse.
• Also less likely to identify relevant docs if they had a high reading level.
• Native speakers, conversely, were more likely to bookmark more complex documents.
摘要
•Search behaviours/performance of native and ESL speakers on e-government tasks.•Clear differences between native and ESL speakers.•Less proficient ESL speakers spend significantly longer on tasks and performed worse.•Also less likely to identify relevant docs if they had a high reading level.•Native speakers, conversely, were more likely to bookmark more complex documents.
论文关键词：00-01,99-00,Information behaviour,Language proficiency,Reading level,E-government services
论文评审过程：Received 2 June 2021, Revised 12 April 2022, Accepted 16 May 2022, Available online 31 May 2022, Version of Record 31 May 2022.
论文官网地址：https://doi.org/10.1016/j.ipm.2022.102985
