Sources of satisfaction and dissatisfaction with a learning management system in post-adoption stage: A critical incident technique approach
作者：
Highlights：
• We investigated sources of satisfaction and dissatisfaction.
• We found satisfaction is generated by both environmental and job-specific factors.
• We found dissatisfaction is generated only by environmental factors.
• Overall, the sources of satisfaction and dissatisfaction are different.
摘要
•We investigated sources of satisfaction and dissatisfaction.•We found satisfaction is generated by both environmental and job-specific factors.•We found dissatisfaction is generated only by environmental factors.•Overall, the sources of satisfaction and dissatisfaction are different.
论文关键词：Two-factor theory,Kano’s satisfaction model,Learning management system,Expectation–confirmation theory,Dissatisfaction,Satisfaction
论文评审过程：Available online 5 October 2013.
论文官网地址：https://doi.org/10.1016/j.chb.2013.09.010
