Effects of human resource management on hotel performance using structural equation modeling

作者：

Highlights：

• Impact of human resource management (HRM) practices on hotel performance.

• A conceptual model is developed with eleven hypotheses.

• Data are collected from three-, four- and five-star hotels. A total of 52 hotels in responded.

• HRM practices and service quality have a positive influence on hotel performance.

• Employee satisfaction, employee loyalty, customer satisfaction and loyalty have a positive influence on hotel performance.

摘要

•Impact of human resource management (HRM) practices on hotel performance.•A conceptual model is developed with eleven hypotheses.•Data are collected from three-, four- and five-star hotels. A total of 52 hotels in responded.•HRM practices and service quality have a positive influence on hotel performance.•Employee satisfaction, employee loyalty, customer satisfaction and loyalty have a positive influence on hotel performance.

论文关键词：Structural equation modeling,Hotel performance,Satisfaction,HRM practices

论文评审过程：Available online 25 November 2014.

论文官网地址：https://doi.org/10.1016/j.chb.2014.11.016