Satisfaction and continuous use intention of e-learning service in Brazilian public organizations

作者：

Highlights：

• We examined two public organizations that offer e-learning service for your employees.

• A structural model of satisfaction and continuous use intention was tested.

• Performance and technology readiness high influence each other.

• Performance exceeds expectancy and results in high satisfaction.

摘要

•We examined two public organizations that offer e-learning service for your employees.•A structural model of satisfaction and continuous use intention was tested.•Performance and technology readiness high influence each other.•Performance exceeds expectancy and results in high satisfaction.

论文关键词：E-learning,Technology Readiness Index,Expectancy Disconfirmation Theory,Satisfaction,Continuance intention

论文评审过程：Available online 28 January 2015.

论文官网地址：https://doi.org/10.1016/j.chb.2015.01.016