The relevance of communication media in conflict contexts and their effectiveness: A negotiation experiment

作者：

Highlights：

• The links among communication media, conflict contexts, and their effectiveness (state anger) are tested.

• We carried out a negotiation experiment.

• Face-to-face communication functions effectively in the functional conflict context.

• Computer-mediated communication functions effectively in dysfunctional conflict context.

摘要

•The links among communication media, conflict contexts, and their effectiveness (state anger) are tested.•We carried out a negotiation experiment.•Face-to-face communication functions effectively in the functional conflict context.•Computer-mediated communication functions effectively in dysfunctional conflict context.

论文关键词：Face-to-face communication,Computer-mediated communication,Functional conflict,Dysfunctional conflict,Emotion delivery

论文评审过程：Received 20 July 2014, Revised 26 January 2016, Accepted 28 January 2016, Available online 8 February 2016, Version of Record 8 February 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.01.039