Personal values as determinants of intentions to use self-service technology in retailing

作者：

Highlights：

• Testing the value-attitude-behavior hierarchy in SST adoption behavior.

• Analyzing a panel database in a grocery setting using structural equation modeling.

• Testing the effects of personal values on consumer traits and attitudes.

• Verifying the role of personal values and consumer traits on customer segmentation.

摘要

•Testing the value-attitude-behavior hierarchy in SST adoption behavior.•Analyzing a panel database in a grocery setting using structural equation modeling.•Testing the effects of personal values on consumer traits and attitudes.•Verifying the role of personal values and consumer traits on customer segmentation.

论文关键词：Personal values,Use of self-service technology,Value-attitude-behavior hierarchy

论文评审过程：Received 8 December 2015, Revised 11 February 2016, Accepted 12 February 2016, Available online 1 March 2016, Version of Record 1 March 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.02.051