Trust and mobile commerce in North America

作者：

Highlights：

• Mobile payment users can have purchasing anxiety.

• Users are concerned about their accounts being hacked, or lost.

• Characteristic-based trust is still relevant in mCommerce.

• Designers should consider ways of obscuring private details.

• Companies should create stronger ties to their systems.

摘要

•Mobile payment users can have purchasing anxiety.•Users are concerned about their accounts being hacked, or lost.•Characteristic-based trust is still relevant in mCommerce.•Designers should consider ways of obscuring private details.•Companies should create stronger ties to their systems.

论文关键词：Electronic commerce,Mobile commerce,Mobile payment services,Initial trust,Soft trust,Diary methods,Trust mechanisms

论文评审过程：Received 18 November 2015, Revised 17 December 2016, Accepted 28 December 2016, Available online 29 December 2016, Version of Record 31 December 2016.

论文官网地址：https://doi.org/10.1016/j.chb.2016.12.061