Buildings with persona: Towards effective building-occupant communication

作者：

Highlights：

• Avatars were found to be more effective than voice at evoking compliance.

• Avatars and voice were more effective than text at prompting compliance.

• Participants comply with requests from female communicators more than males.

• Compliance was greater when personified as the building facility manager rather than the building.

摘要

•Avatars were found to be more effective than voice at evoking compliance.•Avatars and voice were more effective than text at prompting compliance.•Participants comply with requests from female communicators more than males.•Compliance was greater when personified as the building facility manager rather than the building.

论文关键词：Compliance,Pro-environmental,Immersive virtual environment,Delivery styles,Persona,Gender

论文评审过程：Received 25 August 2016, Revised 19 December 2016, Accepted 28 May 2017, Available online 30 May 2017, Version of Record 12 June 2017.

论文官网地址：https://doi.org/10.1016/j.chb.2017.05.040