Examining students' continued use of desktop services: Perspectives from expectation-confirmation and social influence

作者：

Highlights：

• We examined the factors behind students' continued use of desktop services.

• Subjective norm exerted the sole exogenous influence on continued use.

• Satisfaction wielded the strongest endogenous influence on continued use.

• Continued use was particularly subject to exogenous influence.

摘要

•We examined the factors behind students' continued use of desktop services.•Subjective norm exerted the sole exogenous influence on continued use.•Satisfaction wielded the strongest endogenous influence on continued use.•Continued use was particularly subject to exogenous influence.

论文关键词：Desktop services,Continued use,Expectation-confirmation,Social influence

论文评审过程：Received 11 June 2018, Revised 15 January 2019, Accepted 11 February 2019, Available online 12 February 2019, Version of Record 16 February 2019.

论文官网地址：https://doi.org/10.1016/j.chb.2019.02.010