Antecedents of frustration in crowd work and the moderating role of autonomy

作者：

Highlights：

• Identifying antecedents of experienced frustration in micro-task crowd work (MTCW)

• Platform competition, technical problems, inability to disconnect spur frustration

• Autonomy decreases frustration and eases coping with technical problems

• Autonomy reinforces frustration from workers with inability to disconnect from MTCW

摘要

•Identifying antecedents of experienced frustration in micro-task crowd work (MTCW)•Platform competition, technical problems, inability to disconnect spur frustration•Autonomy decreases frustration and eases coping with technical problems•Autonomy reinforces frustration from workers with inability to disconnect from MTCW

论文关键词：Micro-task crowd work,Experiential computing,Frustration,Crowd work experience,Autonomy,Socio-technical systems

论文评审过程：Received 5 March 2021, Revised 2 November 2021, Accepted 9 November 2021, Available online 11 November 2021, Version of Record 23 December 2021.

论文官网地址：https://doi.org/10.1016/j.chb.2021.107094