Explanations and trust: What happens to trust when a robot partner does something unexpected?

作者：

Highlights：

• Unexpected behaviors from machine partners degrade trust and trustworthiness perceptions.

• Explanations that explain why an unexpected behavior occurred can reduce the decline of the trust and trustworthiness

• Perceptions of responsibility attribution shift from the human and toward the robot following a violation

• Machine partners need to be equipped with explanatory capabilities for effective human-autonomy teams.

摘要

•Unexpected behaviors from machine partners degrade trust and trustworthiness perceptions.•Explanations that explain why an unexpected behavior occurred can reduce the decline of the trust and trustworthiness•Perceptions of responsibility attribution shift from the human and toward the robot following a violation•Machine partners need to be equipped with explanatory capabilities for effective human-autonomy teams.

论文关键词：Trust in human-robot interaction,Human-autonomy teams (HATs),Autonomous robots,Trust repair,Violated expectations

论文评审过程：Received 25 February 2022, Revised 11 August 2022, Accepted 27 August 2022, Available online 2 September 2022, Version of Record 11 September 2022.

论文官网地址：https://doi.org/10.1016/j.chb.2022.107473