Supporting cognitive feedback using system dynamics: A demand model of the global system of mobile telecommunication

摘要

Cognitive feedback has been known to be useful in providing decision makers with insights for enhancement of the modeling process. This paper proposes a design methodology to embed functionalities that integrate cognitive feedback in a computer-based decision support environment. From a system dynamics perspective, this paper proposes five types of information cues capable of providing cognitive feedback support at the individual, interpersonal and collective levels. DSS tools are also identified to deliver these information cues to the users. The proposed approach has been successfully applied in the construction of a decision model using system dynamics to forecast the demand for cellular telecommunications up to the year 2005 for Vietnam. Lessons learned from our model suggest that cognitive feedback is an appropriate approach to building a computer-based cognitive aid.