Research opportunities for argumentation in social networks

作者:Stella Heras, Katie Atkinson, Vicente Botti, Floriana Grasso, Vicente Julián, Peter McBurney

摘要

Nowadays, many websites allow social networking between their users in an explicit or implicit way. In this work, we show how argumentation schemes theory can provide a valuable help to formalize and structure on-line discussions and user opinions in decision support and business oriented websites that held social networks between their users. Two real case studies are studied and analysed. Then, guidelines to enhance social decision support and recommendations with argumentation are provided.

论文关键词:Social networks, Customer support, Recommendations , Argumentation

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论文官网地址:https://doi.org/10.1007/s10462-012-9389-0