Expertise seeking: A review

作者：

Highlights：

• Expertise seeking involves selecting people for consultation about info needs.

• People, e.g. work-group colleagues, are among the most frequent sources.

• Seekers balance quality and accessibility in their selection of sources.

• Source selection is affected by task-related, seeker-related and contextual factors.

• Multiple barriers complicate, degrade, or prevent expertise seeking.

摘要

•Expertise seeking involves selecting people for consultation about info needs.•People, e.g. work-group colleagues, are among the most frequent sources.•Seekers balance quality and accessibility in their selection of sources.•Source selection is affected by task-related, seeker-related and contextual factors.•Multiple barriers complicate, degrade, or prevent expertise seeking.

论文关键词：Expertise seeking,Expert seeking,People finding,Source selection,Information seeking

论文评审过程：Received 16 September 2013, Revised 2 April 2014, Accepted 7 April 2014, Available online 3 May 2014.

论文官网地址：https://doi.org/10.1016/j.ipm.2014.04.003