How a paracrisis situation is instigated by an online firestorm and visual mockery: Testing a paracrisis development model

作者:

Highlights:

• The current research proposes a paracrisis development model.

• Social proof and mockery resulted in negative climate of opinion.

• Social proof and visual mockery yielded perceptions of a crisis.

• Elicited negative affect increased boycott intentions.

• Negative affect mediated the effect of social proof and mockery on boycotts.

摘要

•The current research proposes a paracrisis development model.•Social proof and mockery resulted in negative climate of opinion.•Social proof and visual mockery yielded perceptions of a crisis.•Elicited negative affect increased boycott intentions.•Negative affect mediated the effect of social proof and mockery on boycotts.

论文关键词:Social proof,Cognitive appraisal theory,Crisis,Boycott intentions,Social media,Mockery

论文评审过程:Received 13 May 2016, Revised 11 October 2016, Accepted 12 October 2016, Available online 9 November 2016, Version of Record 5 December 2016.

论文官网地址:https://doi.org/10.1016/j.chb.2016.10.032