Self-service technologies in health-care: Exploring drivers for adoption
作者：
Highlights：
• Use of a SST is directly associated with the technology whilst concept-level benefits links habits.
• The customer's bias to emphasise the economic value, increases critical looks to the SST.
• The service provider must clarify security policies in case of unfamiliar SSTs to the markets.
• Self-services should expand utility and proficiency of use to support adoption of other SSTs.
• The communication of the benefits should be adapted to the SSTs case by case.
摘要
•Use of a SST is directly associated with the technology whilst concept-level benefits links habits.•The customer's bias to emphasise the economic value, increases critical looks to the SST.•The service provider must clarify security policies in case of unfamiliar SSTs to the markets.•Self-services should expand utility and proficiency of use to support adoption of other SSTs.•The communication of the benefits should be adapted to the SSTs case by case.
论文关键词：Self-service,Service co-creation,Survey,Technology,Health services,Healthcare
论文评审过程：Received 21 March 2018, Revised 21 May 2018, Accepted 18 June 2018, Available online 18 June 2018, Version of Record 22 June 2018.
论文官网地址：https://doi.org/10.1016/j.chb.2018.06.021
