‘Okay google, what about my privacy?’: User's privacy perceptions and acceptance of voice based digital assistants

作者：

Highlights：

• Voice-based digital assistants (VBDC) pose the biggest concern for the privacy.

• We examine the influence of privacy concerns related constructs on the adoption of VBDA.

• Trust in technology and the service provider plays an important role in the adoption of VBDA.

• The study also shows privacy calculus behaviour regarding VBDA adoption.

• There is a mediated influence of perceived privacy risk on adoption intention.

摘要

•Voice-based digital assistants (VBDC) pose the biggest concern for the privacy.•We examine the influence of privacy concerns related constructs on the adoption of VBDA.•Trust in technology and the service provider plays an important role in the adoption of VBDA.•The study also shows privacy calculus behaviour regarding VBDA adoption.•There is a mediated influence of perceived privacy risk on adoption intention.

论文关键词：Voice based digital assistants,Privacy concerns,Privacy risk,Trust,Technology adoption

论文评审过程：Received 30 October 2020, Revised 2 February 2021, Accepted 26 February 2021, Available online 1 March 2021, Version of Record 5 March 2021.

论文官网地址：https://doi.org/10.1016/j.chb.2021.106763