See you soon again, chatbot? A design taxonomy to characterize user-chatbot relationships with different time horizons

作者：

Highlights：

• Time horizon is a decisive factor for the design of chatbots.

• Comprehensive design taxonomy for chatbots with different temporal profiles.

• Five design perspectives, 22 design dimensions and 61 design characteristics.

• Three chatbot archetypes: Ad-hoc Supporter, Temporal Advisor, Persistent Companion.

摘要

•Time horizon is a decisive factor for the design of chatbots.•Comprehensive design taxonomy for chatbots with different temporal profiles.•Five design perspectives, 22 design dimensions and 61 design characteristics.•Three chatbot archetypes: Ad-hoc Supporter, Temporal Advisor, Persistent Companion.

论文关键词：Conversational agents,Chatbots,Temporal profile,Time-dependent design,Taxonomy,Archetypes

论文评审过程：Received 31 March 2021, Revised 30 September 2021, Accepted 1 October 2021, Available online 5 October 2021, Version of Record 21 October 2021.

论文官网地址：https://doi.org/10.1016/j.chb.2021.107043