An effective hybrid learning system for telecommunication churn prediction

作者:

Highlights:

• A hybrid model learning system for telecom customer churn prediction is proposed.

• The hybrid model integrates weighted k-means clustering and a rule induction method.

• The effectiveness of the proposed system is estimated using ROC, AUC and accuracy.

• The proposed system achieves superior prediction performance against other models.

• The proposed system can be widely applied in applications of different realms.

摘要

•A hybrid model learning system for telecom customer churn prediction is proposed.•The hybrid model integrates weighted k-means clustering and a rule induction method.•The effectiveness of the proposed system is estimated using ROC, AUC and accuracy.•The proposed system achieves superior prediction performance against other models.•The proposed system can be widely applied in applications of different realms.

论文关键词:Classification,Telecommunication,Churn prediction,Hybrid model,Clustering,Rule induction

论文评审过程:Available online 6 May 2013.

论文官网地址:https://doi.org/10.1016/j.eswa.2013.04.020