Risk assessment in IT outsourcing using fuzzy decision-making approach: An Indian perspective

作者：

Highlights：

• We model a fuzzy based formal ITO risk structure for qualitative risk assessment.

• Fuzzy risk ratings are evaluated using two basic parameters i.e. likelihood and impact.

• Identification and categorization of risk factors are explored based on their crisp score.

• We examine the risk extent of each influential factors and an action requirement plan is suggested.

• We examine the percentage of contribution of various risk dimensions on overall ITO risk.

摘要

•We model a fuzzy based formal ITO risk structure for qualitative risk assessment.•Fuzzy risk ratings are evaluated using two basic parameters i.e. likelihood and impact.•Identification and categorization of risk factors are explored based on their crisp score.•We examine the risk extent of each influential factors and an action requirement plan is suggested.•We examine the percentage of contribution of various risk dimensions on overall ITO risk.

论文关键词：IT outsourcing,Risk assessment,Risk categorization,Fuzzy set theory,Incentre of centroids

论文评审过程：Available online 27 December 2013.

论文官网地址：https://doi.org/10.1016/j.eswa.2013.12.024