A unified model of the co-creation process

作者：

Highlights：

• An approach for modelling co-creation processes is presented.

• The model assesses methodologies for co-opting customer competences.

• Prescribed steps for using the approach are provided.

• The approach is applied in a case study of a high-technology firm.

摘要

•An approach for modelling co-creation processes is presented.•The model assesses methodologies for co-opting customer competences.•Prescribed steps for using the approach are provided.•The approach is applied in a case study of a high-technology firm.

论文关键词：Co-creation,Value,Collaborative design,User-centred design,User innovation

论文评审过程：Available online 22 January 2014.

论文官网地址：https://doi.org/10.1016/j.eswa.2014.01.007