A knowledge and collaboration-based CBR process to improve network performance-related support activities

作者：

Highlights：

• CNUS predicts User-Perceived Quality based on the collaboration among users.

• The experimental study showed the suitability of the process for support activities.

• The domain knowledge improved the network support system’s accuracy and precision.

• The reputation scheme alleviates precision errors resulting from misbehaving users.

• The multi-agent based simulation used a domain ontology and a reputation scheme.

摘要

•CNUS predicts User-Perceived Quality based on the collaboration among users.•The experimental study showed the suitability of the process for support activities.•The domain knowledge improved the network support system’s accuracy and precision.•The reputation scheme alleviates precision errors resulting from misbehaving users.•The multi-agent based simulation used a domain ontology and a reputation scheme.

论文关键词：Network support,CBR,Expert systems,User-Perceived Quality

论文评审过程：Available online 19 February 2014.

论文官网地址：https://doi.org/10.1016/j.eswa.2014.02.020