Reconciling internal and external performance in a holistic approach: A Bayesian network model in higher education

作者：

Highlights：

• The paper innovatively proposes the use of BNs in higher education sector.

• A holistic approach is adopted to jointly monitor internal and external indicators.

• Most relevant variables affecting KPI were identified by mutual information analysis.

• Results point out the critical issues of the analyzed Master degree.

摘要

•The paper innovatively proposes the use of BNs in higher education sector.•A holistic approach is adopted to jointly monitor internal and external indicators.•Most relevant variables affecting KPI were identified by mutual information analysis.•Results point out the critical issues of the analyzed Master degree.

论文关键词：Bayesian networks,Internal and external performance,Holistic approach,Quality in higher education

论文评审过程：Available online 15 November 2014.

论文官网地址：https://doi.org/10.1016/j.eswa.2014.11.019