A B2C e-commerce intelligent system for re-engineering the e-order fulfilment process

作者：

Highlights：

• The e-commerce internal order processing flow is streamlined and re-designed.

• A GA-rule-based system for efficient e-commerce order fulfilment is proposed.

• An optimal order processing plan is generated by genetic algorithm technique.

• A system implementation shows a significant order processing time reduction.

摘要

•The e-commerce internal order processing flow is streamlined and re-designed.•A GA-rule-based system for efficient e-commerce order fulfilment is proposed.•An optimal order processing plan is generated by genetic algorithm technique.•A system implementation shows a significant order processing time reduction.

论文关键词：E-commerce logistics,O2O retailing,Order fulfilment,Business process re-engineering,Warehouse postponement applications,Expert systems

论文评审过程：Received 30 May 2017, Revised 25 July 2017, Accepted 9 September 2017, Available online 11 September 2017, Version of Record 5 October 2017.

论文官网地址：https://doi.org/10.1016/j.eswa.2017.09.026