An integrated method to plan, structure and validate a business strategy using fuzzy DEMATEL and the balanced scorecard

作者：

Highlights：

• Method that supports the overall process of planning, structuring and validating a business strategy.

• Integration of qualitative with quantitative tools, making the strategy process robust and holistic.

• Tools that consider the subjectivity of the process of construction of strategy maps.

• Fuzzy DEMATEL and linear programming to support the design of a strategy map.

• Method to explain efficiently, functionally, and easily the route map of a strategy.

摘要

•Method that supports the overall process of planning, structuring and validating a business strategy.•Integration of qualitative with quantitative tools, making the strategy process robust and holistic.•Tools that consider the subjectivity of the process of construction of strategy maps.•Fuzzy DEMATEL and linear programming to support the design of a strategy map.•Method to explain efficiently, functionally, and easily the route map of a strategy.

论文关键词：Balanced scorecard,Fuzzy DEMATEL,Strategy maps,Linear programming,Strategy planning,Strategy structuring,Validation of strategies

论文评审过程：Received 30 October 2017, Revised 14 December 2018, Accepted 8 January 2019, Available online 9 January 2019, Version of Record 11 January 2019.

论文官网地址：https://doi.org/10.1016/j.eswa.2019.01.030