Survey of conversational agents in health
作者：
Highlights：
• We propose a conversational agents taxonomy in health, detailing challenges and goals.
• The methodology consisted in a systematic literature review of the area.
• Elderly people are considered a huge challenge to conversational agents in health.
• The main goal of the conversational agents is to assist users and physicians.
• Text and multimodal (speech, facial and gestures) dialog are widely used in health.
摘要
•We propose a conversational agents taxonomy in health, detailing challenges and goals.•The methodology consisted in a systematic literature review of the area.•Elderly people are considered a huge challenge to conversational agents in health.•The main goal of the conversational agents is to assist users and physicians.•Text and multimodal (speech, facial and gestures) dialog are widely used in health.
论文关键词：Conversational agents,Chatbot,Expert systems,Systematic review,Health
论文评审过程：Received 10 September 2018, Revised 30 March 2019, Accepted 30 March 2019, Available online 1 April 2019, Version of Record 5 April 2019.
论文官网地址：https://doi.org/10.1016/j.eswa.2019.03.054
