Strategic servitization design method for Industry 4.0-based smart intralogistics and production

作者：

Highlights：

• Novel strategic servitization design model for smart intralogistics and production.

• Integrated with SERVQUEAL, KANO and TRIZ as holistic design method.

• Conceptualized a new servitization system empirically to verify design method.

• Service’s acceptance evaluated using a maturity assessment.

摘要

•Novel strategic servitization design model for smart intralogistics and production.•Integrated with SERVQUEAL, KANO and TRIZ as holistic design method.•Conceptualized a new servitization system empirically to verify design method.•Service’s acceptance evaluated using a maturity assessment.

论文关键词：Servitization design strategy,Smart manufacturing,Customized order fulfilment,Make-to-order,Industry 4.0

论文评审过程：Received 16 February 2021, Revised 29 April 2022, Accepted 29 April 2022, Available online 8 May 2022, Version of Record 27 May 2022.

论文官网地址：https://doi.org/10.1016/j.eswa.2022.117480