Impact of mobile device usage and temporal distance on consumer post-consumption evaluations: Evidence from TripAdvisor
作者：
Highlights：
• Using star rating and the ratio of positive sentiment represents consumer evaluations.
• Mobile device usage negatively affects consumer evaluations, but temporal distance positively does.
• Extending temporal distance alleviates the negative effect of mobile device usage on consumer evaluations.
• Multiple robustness checks, e.g., instrumental variables, improve the reliability of our conclusions.
• Additional analysis reveals there are asymmetric effects in both rating extremity and text sentiments.
摘要
•Using star rating and the ratio of positive sentiment represents consumer evaluations.•Mobile device usage negatively affects consumer evaluations, but temporal distance positively does.•Extending temporal distance alleviates the negative effect of mobile device usage on consumer evaluations.•Multiple robustness checks, e.g., instrumental variables, improve the reliability of our conclusions.•Additional analysis reveals there are asymmetric effects in both rating extremity and text sentiments.
论文关键词：Mobile device usage,Temporal distance,Consumer evaluations,Review rating,Text sentiments
论文评审过程：Received 26 May 2021, Revised 9 September 2022, Accepted 3 October 2022, Available online 6 October 2022, Version of Record 20 October 2022.
论文官网地址：https://doi.org/10.1016/j.elerap.2022.101208
