Management Science （MS） - Issue 86 论文列表
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| 卷期号： Issue 86 |
| 发布时间： |
| 卷期年份： 2008 |
| 卷期官网： |
本期论文列表
Analysis of the Impact of Team-Based Organizations in Call Center Management.
Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods.
Call Center Outsourcing: Coordinating Staffing Level and Service Quality.
Staffing Multiskill Call Centers via Linear Programming and Simulation.
Service-Level Agreements in Call Centers: Perils and Prescriptions.
Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach.
A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center.
An Exact and Efficient Algorithm for the Constrained Dynamic Operator Staffing Problem for Call Centers.
The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation.
Service-Level Differentiation in Call Centers with Fully Flexible Servers.
Call Center Outsourcing Contract Analysis and Choice.
Staffing of Time-Varying Queues to Achieve Time-Stable Performance.
Introduction to the Special Issue on Call Center Management.