Journal of Business Research（JBR ）的VOLUME 35, ISSUE 3论文列表

卷期号： Volume 35, Issue 3

发布时间： March 1996

卷期年份： 1996

卷期官网： https://www.sciencedirect.com/journal/journal-of-business-research/vol/35/issue/3

Special issue on cutting edge research in retailing

Employees as customers: The role of social controls and employee socialization in developing patronage

Customer portfolio analysis among competing retail stores

Good and bad shopping vibes: Spending and patronage satisfaction

Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions

Augmented retail services: The lifetime value of affection

Organizational legitimacy and retail store patronage

Shopping center image, consideration, and choice: Anchor store contribution

A transaction approach to understanding and managing customer equity

Call for papers

Author index

Subject index

Contents