Editorial Board
The interaction between price and long-run variables in a multinational brand market
Escalation and the diffusion of responsibility: A commercial lending experiment
Market segmentation based on age and attitude toward the past: Concepts, methods, and findings concerning nostalgic influences on customer tastes
On the front lines: Stress, conflict, and the customer service provider
Top-down versus bottom-up sales tactics effects on the presentation of a product line
Ownership structure, deregulation, and risk in the savings and loan industry
The role of affect in consumer satisfaction judgments of credence-based services