Special Issue on Service Marketing and Management: European Contributions
Excellence-Market Orientation Link: Some Consequences for Service Firms
Trade Fairs as Services: A Look at Visitors’ Objectives in Spain
Internal Marketing Role in Organizations: A Transaction Cost Perspective
Servicescapes: From Modern Non-Places to Postmodern Common Places
Observable Oral Participation in the Servuction System: Toward a Content and Process Model
Consumer Satisfaction with Services: Integrating the Environment Perspective in Services Marketing into the Traditional Disconfirmation Paradigm