Special Issue on UK Services Marketing Scholarship
Some Problems When Adopting Churchill's Paradigm for the Development of Service Quality Measurement Scales
Impact of Participative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study
Service Performance Gap: Re-evaluation and Redevelopment
Consumers' Emotional Responses to Service Environments
Consumer Involvement in Services: A Replication and Extension
Using Neural Networks to Understand Service Risk in the Holiday Product
Experts' Views About Defining Services Brands and the Principles of Services Branding
Types of New Product Performance: Evidence from the Consumer Financial Services Sector