The indirect effects of organizational controls on salesperson performance and customer orientation
Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
A study of life events and changes in patronage preferences
Ethical climate's relationship to job satisfaction, organizational commitment, and turnover intention in the salesforce
Tests of the generalizability of Altman's bankruptcy prediction model
Insider trading behavior prior to Chapter 11 bankruptcy announcements
Demonstrations and money-back guarantees: market mechanisms to reduce uncertainty
Marketing Mistakes and Successes, 8th ed.: Robert F. Hartley, John Wiley & Sons, New York, 2000, 359 pages