Journal of Business Research （JBR） - Volume 54, Issue 3 论文列表
| 点击这里查看 Journal of Business Research 的JCR分区、影响因子等信息 |
| 卷期号： Volume 54, Issue 3 |
| 发布时间： December 2001 |
| 卷期年份： 2001 |
| 卷期官网： https://www.sciencedirect.com/journal/journal-of-business-research/vol/54/issue/3 |
本期论文列表
Special issue on services marketing: Australia
Customer relationships with service personnel: do we measure closeness, quality or strength?
Consensus regarding purchase influence in a professional service context: a dyadic study
Justice strategy options for increased customer satisfaction in a services recovery setting
Advanced sale of service capacities: a theoretical analysis of the impact of price sensitivity on pricing and capacity allocations
Causes of disruption to franchise operations
Uses of the Internet in the global hotel industry
Author Index
Subject Index