Editorial Board
Countering the trend towards careerist orientation in the age of downsizing: Test of a social exchange model
Attainment of competitive advantage by the exporter–importer dyad: The role of export offering and import objectives
Issue contingencies and marketers' recognition of ethical issues, ethical judgments and behavioral intentions
Prepaid monetary incentive effects on mail survey response
Dynamic innovation strategies and stable networks in the construction industry: Implanting solar energy projects in the Sydney Olympic Village
Investors' resource commitments and information reporting systems: control in international joint ventures
Special issue on European research in service marketing
Learning during the new financial service innovation process: Antecedents and performance effects
Blueprinting the service company: Managing service processes efficiently
Internal market orientation: Construct and consequences
Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services
Cooperating for service excellence in multichannel service systems: An empirical assessment
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services
An agenda for research into services management: Afterword to the special edition on European research in service marketing