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Journal of Business Research (JBR) - Volume 57, Issue 4 论文列表

本期论文列表
Editorial Board

Countering the trend towards careerist orientation in the age of downsizing: Test of a social exchange model

Attainment of competitive advantage by the exporter–importer dyad: The role of export offering and import objectives

Issue contingencies and marketers' recognition of ethical issues, ethical judgments and behavioral intentions

Prepaid monetary incentive effects on mail survey response

Dynamic innovation strategies and stable networks in the construction industry: Implanting solar energy projects in the Sydney Olympic Village

Investors' resource commitments and information reporting systems: control in international joint ventures

Special issue on European research in service marketing

Learning during the new financial service innovation process: Antecedents and performance effects

Blueprinting the service company: Managing service processes efficiently

Internal market orientation: Construct and consequences

Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services

Cooperating for service excellence in multichannel service systems: An empirical assessment

An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction

Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services

An agenda for research into services management: Afterword to the special edition on European research in service marketing