Editorial Board
The relative strength of affective commitment in securing loyalty in service relationships
Social capital, customer service orientation and creativity in retail stores
Emotional exhaustion and organizational deviance: Can the right job and a leader's style make a difference?
The role of monitoring in interfirm exchange: Effects on partner unilateral cooperation
Local linkages and their effects on headquarters' use of process controls
Managing relationships in showery weather: The role of umbrella agreements
When do firms use different types of customer accounting?
Are mergers and acquisitions contagious?
Leisure motives of eating out in night markets
Introduction to the special section on retailing research: The mind and emotion of the 21st century shopper
Gender-congruent ambient scent influences on approach and avoidance behaviors in a retail store
Upscale image transfer from malls to stores: A self-image congruence explanation
Male versus female consumer decision making styles