Editorial Board
Introduction to the special section on retailing research: Things change, things stay the same
Culture influences on emotional responses to on-line store atmospheric cues
Reaching the boiling point: Consumers' negative affective reactions to firm-attributed service failures
The role of gender and work status in shopping center patronage
Retailers' major ethical decision making constructs
Exploring collaborative technology utilization in retailer–supplier performance
A market-level model of relationship regulation
Testing interaction effects of the dimensions of market orientation on marketing program creativity
Economic returns to industrial research
Interaction episodes as engines of relationship change