Editorial Board
Language use in services: Recent advances and directions for future research
How language abstractness affects service referral persuasiveness
The differential roles of verbs, nouns, and adjectives in English and Chinese messages among bilingual consumers
Metaphorical communication, self-presentation, and consumer inference in service encounters
The linguistic servicescape: Speaking their language may not be enough
The effects of Hispanic bilinguals language use and stereotype activation on negotiations outcomes
¿Y Usted? Social influence effects on consumers' service language preferences
Learning to navigate the American retail servicescape: Online forums as consumer acculturation platforms and consumer gift systems
Language and power in India's “new services”
The authentic service employee: Service employees' language use for authentic service experiences
Language divergence in service encounters: Revisiting its influence on word-of-mouth
How do institutional transitions impact the efficacy of related and unrelated diversification strategies used by business groups?
Does ethical leadership enhance group learning behavior? Examining the mediating influence of group ethical conduct, justice climate, and peer justice
The impact of media coverage on IPO stock performance
How rumors fly
Entrepreneurial orientation and strategic alliance success: The contingency role of relational factors
Speak my language or look like me? – Language and ethnicity in bilingual customer service recovery
Me, myself, and Ikea: Qualifying generic self-referencing effects in brand judgment
Partitioned pricing, price fairness perceptions, and the moderating effects of brand relationships in SME business markets
“Ours” or “theirs”? Psychological ownership and domestic products preferences
Firm internationalization, business group diversification and firm performance: The case of Latin American firms