Editorial Board
“I want to break free!” How experiences of freedom foster consumer happiness
Tales from the countryside: Unpacking “passing the environmental buck” as hypocritical practice in the food supply chain
Chief global officers, geographical sales dispersion, and firm performance
A review of comparative advertising research 1975–2018: Thematic and citation analyses
Is “Three” a lucky number? Exchange-rate exposure in a “Rule of Three” model
Do board characteristics impact corporate risk disclosures? The Indian experience
Establishing the boundary conditions for female board directors’ influence on firm performance through CSR
Who will be your next customer: A machine learning approach to customer return visits in airline services
Perceived design affordance of new products: Scale development and validation
Internationalization and firm default risk: The roles of environmental dynamism and marketing capability
Investigating firm level drivers of salesperson brand identification
Self-centered and self-employed: Gender and the relationship between narcissism and self-employment
On-demand service platforms pro/anti adoption cognition: Examining the context-specific reasons
Predicting motivational outcomes in social entrepreneurship: Roles of entrepreneurial self-efficacy and situational fit
Is sharing up for sale? Monetary exchanges in the sharing economy
Scenarios in business and management: The current stock and research opportunities
How anticipated emotions shape behavioral intentions to fight climate change
Business ties, political ties, and innovation performance in Chinese industrial firms: The role of entrepreneurial orientation and environmental dynamism
Firm-advisor ties and financial performance in the context of corporate divestiture
Deterring dealer slackness: The role of supplier incentives and monitoring and the market environment
Artificial intelligence and business models in the sustainable development goals perspective: A systematic literature review
Voice analytics in business research: Conceptual foundations, acoustic feature extraction, and applications
Interactions between instrumental timbre and consumers’ regulatory focus
Purchasing intention and behavior in the sharing economy: Mediating effects of APP assessments
Exploring how consumer goods companies innovate in the digital age: The role of big data analytics companies
Work-life management for workforce maintenance: A qualitative comparative study
Network market orientation as a relational governance mechanism to public-private partnerships
Customer engagement, customer equity and repurchase intention in mobile apps
The effects of transforming mobile services into mobile promotions
Composing markets: A framework of intentionality in market-shaping
Culture and the adoption of new information technologies: Introduction to the special issue
Culture is in the “I” of the beholder: Identity confirmation in tourist advertisements
Product patriotism: How consumption practices make and maintain national identity
Differential effects of pay-it-forward and direct-reciprocity on prosocial behavior
Representing another nation: The influence of foreign citizen ambassadors on product evaluations
Effects of ‘feeling right’ about website cultural congruency on regular and mobile websites
Materialism, cosmopolitanism, and emotional brand attachment: The roles of ideal self-congruity and perceived brand globalness
A cross-cultural case study of consumers' communications about a new technological product
Connecting with consumers using ubiquitous technology: A new model to forecast consumer reaction
Consumer adoption of pro-poor service innovations in subsistence marketplaces
Brand co-creation through social commerce information sharing: The role of social media
Customer engagement and relationships in multi-actor service ecosystems
Creating value in product service systems through sharing
When interchangeability between providers and users makes a difference: The mediating role of social proximity in collaborative services
Explicating the resource integration process during self-service socialisation: Conceptual framework and research propositions
Beyond organisational support: Exploring the supportive role of co-workers and supervisors in a multi-actor service ecosystem
When co-production fails: The role of customer’s internal attributions and impression management concerns
Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm
Customer engagement, consumption and firm performance in a multi-actor service eco-system: The moderating role of resource integration
A dynamic framework for managing customer engagement on social media
How different (dis)engagement behaviors affect performance within an e-market ecosystem: A longitudinal analysis
Similarity over difference: How congruency in customer characteristics drives service experiences
Paying it forward: The influence of other customer service recovery on future co-creation
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
When in Rome! Complaint contagion effect in multi-actor service ecosystems
Enhancing member-institution relationships through social media: The role of other-user engagement behavior and similarity perceptions
Tensions and trade-offs in multi-actor service ecosystems
Hidden costs in different stages of advanced services – A multi-actor perspective of performance based contracts
The “right-to-refuse-service” paradox: Other customers’ perception of discretionary service denial
Effect of service transgressions on distant third-party customers: The role of moral identity and moral judgment
Digital ecosystem and consumer engagement: A socio-technical perspective
Digital information flows across a B2C/C2C continuum and technological innovations in service ecosystems: A service-dominant logic perspective
Understanding online event experience: The importance of communication, engagement and interaction
Luxury in the digital age: A multi-actor service encounter perspective
