Journal of Business Research （JBR） - Volume 20, Issue 1 论文列表
| 点击这里查看 Journal of Business Research 的JCR分区、影响因子等信息 |
| 卷期号： Volume 20, Issue 1 |
| 发布时间： January 1990 |
| 卷期年份： 1990 |
| 卷期官网： https://www.sciencedirect.com/journal/journal-of-business-research/vol/20/issue/1 |
本期论文列表
Editorial Board
Toward integration of marketing and organizational behavior in the service economy
Relationship approach to marketing in service contexts: The marketing and organizational behavior interface
Service encounters and service relationships: Implications for research
Governing customer-service organization exchange
On the quality of services in encounters: An agency perspective
Service quality improvement and control: A customer-based approach
Balance in service systems design
Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level
Interdisciplinary study of service: Some progress, some prospects