A model to support IT infrastructure planning and the allocation of IT governance authority

作者:

Highlights:

• MNCs are centralizing and standardizing IT governance and decision-making.

• Defining global standards for enterprise systems may reduce total IT costs.

• Global standards may also limit local responsiveness and innovation.

• MDP models can help MNCs find the optimal portfolio of enterprise systems.

• Subsidiaries in dynamic markets should select and control their own enterprise systems.

摘要

Information technology (IT) requires a significant investment, involving up to 10.5% of revenue for some firms. Managers responsible for aligning IT investments with their firm's strategy seek to minimize technology costs, while ensuring that the IT infrastructure can accommodate increasing utilization, new software applications, and modifications to existing software applications. It becomes more challenging to align IT infrastructure and IT investments with firm strategy when firms operate in multiple geographic markets, because the firm faces different competitive positions and unique challenges in each market.

论文关键词:Decision support systems,IT governance,Markov decision processes,Case studies,IT infrastructure planning,Global operations

论文评审过程:Received 7 August 2012, Revised 24 October 2013, Accepted 27 October 2013, Available online 2 November 2013.

论文官网地址:https://doi.org/10.1016/j.dss.2013.10.010