Editorial Board
Online public response to a service failure incident: Implications for crisis communications
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Failure analysis of corporations with multiple hospitality businesses
Complaining practices on social media in tourism: A value co-creation and co-destruction perspective
The driving and restraining forces for environmental strategy adoption in the hotel Industry: A force field analysis approach
Not losing our collective face: Social identity and Chinese tourists' reflections on uncivilised behaviour
Understanding hotel location preference of customers: Comparing random utility and random regret decision rules
National identity and cultural festivals in postcolonial destinations
Spatial-temporal response patterns of tourist flow under impulse pre-trip information search: From online to arrival
Plastic loyalty – Investigating loyalty card programs for a Finnish hotel chain
It was never ours: Formalised event hosting rights and leverage
Progress in tourism public sector policy: Toward an ethic for non-human animals
The spillover effects of management influence tactics on customer-directed outcomes
The effects of relative and referent thinking on tourism product design
Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate
Evaluating state tourism websites using Search Engine Optimization tools
Indigenous Tourism: Cases from Australia and New Zealand, M. Whitford, L. Ruhanen, A. Carr (Eds.). Goodfellow Publishers Ltd. (2017), 250, (Hbk.), £85.00 ISBN: 9781911396406
Talent Management in Hospitality and Tourism, S. Horner (Ed.). Goodfellow Publishers Limited, Oxford (2017), xiv + 318 pp., (Pbk.), £34.99 ISBN 978-1-910158-67-8
Marketing for Tourism, Hospitality and Events: A Global & Digital Approach, S. Hudson, L. Hudson. SAGE Publications, London (2017), 370, (Pbk.), £37.29, ISBN: 978–1473926646