In the hearts and minds of employees: A model of pre-adoptive appraisal toward artificial intelligence in organizations

作者：

Highlights：

• Employees’ pre-adoption attitudes can impact AI implementation success.

• Perceptions of AI’s capabilities influence both cognitive and affective attitudes.

• Concerns regarding AI have a negative influence on affective attitude only.

• Cognitive and affective attitudes affect intention to use AI and turnover intention.

• AI knowledge moderates the effect of employees’ attitudes on behavioral intentions.

摘要

•Employees’ pre-adoption attitudes can impact AI implementation success.•Perceptions of AI’s capabilities influence both cognitive and affective attitudes.•Concerns regarding AI have a negative influence on affective attitude only.•Cognitive and affective attitudes affect intention to use AI and turnover intention.•AI knowledge moderates the effect of employees’ attitudes on behavioral intentions.

论文关键词：Affective attitude,Artificial intelligence,Cognitive appraisal,Cognitive attitude,Employees,Pre-adoption,Subjective knowledge,Turnover

论文评审过程：Received 27 August 2020, Revised 28 May 2021, Accepted 2 June 2021, Available online 12 June 2021, Version of Record 12 June 2021.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2021.102379