About the Authors
Introduction
Acquiring Customers' Requirementsin Electronic Commerce
simVar: A Similarity-Influenced Question Selection Criterion for e-Sales Dialogs
ExpertClerk: A Conversational Case-Based Reasoning Tool forDeveloping Salesclerk Agents in E-Commerce Webshops
Interactive Critiquing forCatalog Navigation in E-Commerce
An Expressive Query Language for Product Recommender Systems
A Generalised Approach to Similarity-Based Retrieval in Recommender Systems