Assessing and improving measurability of process performance indicators based on quality of logs

作者：

Highlights：

• Define PPI measurability in respect of the data quality of process event logs.

• Propose a model for assessment of event log data quality in respect of PPI definitions.

• Propose guidelines to improve the process monitoring infrastructure to achieve higher PPI measurability.

• A case study in the service industry demonstrates the feasibility and value of the proposed framework.

摘要

•Define PPI measurability in respect of the data quality of process event logs.•Propose a model for assessment of event log data quality in respect of PPI definitions.•Propose guidelines to improve the process monitoring infrastructure to achieve higher PPI measurability.•A case study in the service industry demonstrates the feasibility and value of the proposed framework.

论文关键词：Business process,Event log,Data quality assessment,Data quality improvement

论文评审过程：Received 24 February 2021, Revised 2 August 2021, Accepted 10 August 2021, Available online 26 August 2021, Version of Record 9 September 2021.

论文官网地址：https://doi.org/10.1016/j.is.2021.101874