Expert system quality control

摘要

A consultation quality control model (CQCM) has been developed for an environment of an expert system (ES), integrating both ES performance measures and end-user judgment values. The CQCM will continuously provide an assessment of ES resources. Unfavorable assessment information will trigger immediate correction of suspected ES deficiencies. Simple decision theory concepts were employed to design the CQCM. End-users belong to different categories characterized by the ES resources they require, their multi-attribute utility functions and the weights they assign to ES consultation attributes.